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What I'm Writing
The Impact of Technology on Reader Civility
Perhaps I'm a minority of one, but after almost forty years as a professional writer, I've noticed a distinct change in the attitudes expressed by readers... and in the way those attitudes are expressed. On the one hand, the rise of the internet and emails, not to mention instant-messaging, allow readers a far greater range of ways to express their views about books they like and dislike, and those choices have definitely led, at least in my experience, to greater contact with and interaction with readers. I have to say that, for me, the overwhelming majority of such direct contacts have been positive.

On the other hand, the comparative anonymity of the internet, the proliferation of "review" sites, both professional, semi-professional, and non-professional, and the growth of "reader reviews" on the bookseller sites, particularly Amazon and Barnes & Noble, have resulted in what I can only call "the enshrining of the validity of each individual's opinion." We all have opinions, and some are more valid than others, usually depending on the expertise of the one proffering the opinion. But this "enshrining" has led to the growth of a sub-class [sub in more ways than one] of opinion-givers who often express their opinions of a book as extremely negative opinions of the author and who express themselves rather vociferously if the book doesn't meet their expectations... or even if an author doesn't write the next book quickly enough to suit his or her fans. At times, such as when a book has received glowing reviews from all sorts of standard literary authorities and when the vast majority of readers rate it as good or superior, it's fairly clear that the reviewer is angry because the book didn't meet his or her very personal expectations. Ten years ago, as I've noted previously, there were precious view of these violently negative opinions. Now, very few popular authors escape them, especially authors who write a range of work that doesn't fall within a narrowly defined sub-genre.


What concerns me is not that readers don't enjoy certain books by certain authors, but the anger expressed when an author fails to meet a reader's expectations, especially when it's clear that most readers do in fact like, or don't actively dislike, the book in question. It's almost as though those violently negative reader-reviewers take it as a personal slight that the author didn't meet their individual wishes. They don't seem to want to understand that with thousands or even millions of readers, not every book that an author writes will please everyone, and not even, in all probability, everyone who liked the previous book. In my own case, I know this to be true, because regardless of appearances and readers' perceptions, I do some things differently in every book. That upsets some readers, and others get upset because they don't see enough radical difference between the approaches in books.


For an author, that comes with the territory. What comes increasingly with the territory, and shouldn't, is the growing amount of abusiveness written and directed at authors personally... even if much of it is somewhat subterranean in forums only visited by their faithful. If a reader doesn't like a book... that happens. If the reader wants to say why, that's also fine. If the reader doesn't want to read any more books by that author, that's also a personal choice. But targeting authors personally and abusively in reviews and forums because they don't meet expectations... or deadlines -- that's not only bad manners and uncivil, but reveals an incredible degree of anti-social self-centeredness that bodes ill for our society.


Contemporaneous with this type of self-centeredness is another kind -- the posting of downloads of e-books on a wholesale scale by individuals. Now... there are all sorts of arguments about whether legal downloads -- or even the free-distribution of e-books by some publishers -- affect book sales positively or negatively. I suspect that depends largely upon the author, but so far studies are inconclusive. If publishers wish to do that, they do so in the hopes of encouraging other sales, and with the full knowledge of the author. They also seldom release many books by a given author at one time. If a publisher or an author chooses to offer free downloads to encourage sales, that's their determination and choice. But it's clearly both unethical and illegal for someone else to make that choice for the author or publisher. What not only bothers me about such "wholesale" postings by individuals is not only the contempt for the author that such download postings represent, but the fact that none of these "downloaders" even seem to recognize that their actions are contemptible as well as illegal. Almost all the authors I know -- and after all the years I know a great number -- work demanding, sometimes grueling, schedules. Many still hold down full-time jobs in other fields. Contrary to popular belief, most published authors do not make millions. In fact, most can't support themselves on writing alone. Among those of us who can, only a few handfuls make the "millions" [and, no, while I'm comfortable and not hurting, I'm not even close to being in that class]. So... posting or using such downloads declares in effect that the person who reads them doesn't value the writer's work enough to pay for it. Some them claim that they do so because books and e-books are overpriced. That's a cop-out, not to mention inaccurate. If books are so overpriced and publishing so profitable, why are almost all publishers laying off staff and closing imprints? No... for these downloaders, it's all about "me." Yet most of them would be highly offended and more than a little unhappy if their employers suggested that they should work for free, which is effectively what unauthorized downloads are imposing on authors and publishers.


As I said in the beginning, almost all readers are generous, open, and, even when they don't like what I or other authors write, polite. But I can't say that the growth and increasing visibility of a self-centered and often verbally/textually vicious and comptemptuous sub-class isn't disturbing, particularly in these times.



Comments:
I am sorry to hear the phenomena you have described are becoming more prevalent, but sadly I am not surprised. After decades of promoting the cult of self-esteem unconnected to achievement or effort I am not surprised that the rise of theft and contempt for others coupled with a vrulent form of selfishness have become more commonplace. Unfortunately electronic media insulates these people from any small fear of consequence such behaviour would bring about if done in person.

I have enjoyed your work immensely and have been enjoying your insights here also. Thank you for sharing!
 
It's been interesting to watch internet communities evolve over the last 15 years or so that I have been "connected." I've noticed that a lot of the anti-social behaviors that are becoming more prevalent are fostered by the tendency to join "self-feedback" groups. I think most of us are guilty of joining online social circles where we feel our opinions are validated by chatting with like-minded folk. After a while, it's easy to feel like "everyone" thinks the same as we do, because the majority of our social interaction is with people who in fact DO feel/think the same way.

I know from experience that there's a large group of IT people who follow the lead of Richard Stallman (http://en.wikipedia.org/wiki/Richard_Stallman) in proclaiming that all software should be "free." Some subset of the people in this group feel that this philosophy entitles them to make anything free, whether the owner of the intellectual property agrees with them or not.

Of course, the result of all these feedback loops is that when we occasionally run across someone with a differing opinion, some of us react violently, few of us react reasonably.

It'll be interesting to see how this trend continues as more and more people spend more and more of their free time online, rather than interacting with their "real life" neighbors. Will internet anonymity disappear? Will our feedback groups begin self-policing? Will society splinter into anarchy? Or will we look back and decide we all overreacted?
 
The phenomenon of the obsessed, disappointed fan is not new. Stephen King used that very theme in the novel Misery in 1987.

I probably get almost as annoyed as the author when I encounter negative reviews based solely on the fact that the book didn't include what the reviewer expected. Such reviewers need to get a real life instead of pretending that they should control the author's writings.

I easily (and inadvertently) found illegally downloaded books. I own the entire Harry Potter series in hardcover, and I wanted to look up some piece of trivia. My internet search led to a web site with downloads of all seven books in PDF format. As you noted, high price doesn't justify illegal e-books: you can buy used hardcover books in the immensely popular Harry Potter series for just a few dollars.
 
This is rather disturbing. I've never really downloaded books before. I don't like reading on the computer much, so it's sort of stupid (I'll download free eBooks from time to time to sort of poke around and see if I want to buy the real thing, but that's not what you're talking about).

It's always been a policy of mine, though, that if I do download something illegally and enjoy it, that I will buy the real product to make sure the creator gets money from it. So far it's worked great for music. I have too many CDs for my own good...(and I refuse to use iTunes).

But, I'm guessing that most people who pirate stuff don't have this mentality or policy.

As for reviews and opinions: I've always sort of ignored the opinions of others when I actually sit down to read a book (unless I trust that particular person's opinion because I know them personally). This can sometimes be a problem when people overhype a book, though. But still, there have been negative reviews that have made me buy a book, and vice versa. *shrugs*
 
When you speak of "or even if an author doesn't write the next book quickly enough to suit his or her fans" of course you're speaking of George R.R. Martin, and the presumably never to be finished Song of Ice and Fire series. And I have to say that while a direct email to him chastising him for his lateness would be rude, incidental comments in web fora are just par for the course. And most of what I see about him isn't direct rudeness, it's more incidental snark. "Oh no, this guy's book slipped a few months. I hope he doesn't pull a GRRM".

To pull an example from another industry, in 1997 3D Realms annouced the fourth game in a series, Duke Nukem Forever. Sometime around 2000, they were showing bits of it at E3, the games industry's main trade show, and were voted "best in show" or something like that. It was supposed to be released in 2001. That passed, as did 2002, 2003.

Known by its very appropriate initials, DNF became an industry joke. Now, 3D Realms could have decided to act like certain authors, and have its developers post angry diatribes in various places when someone does this. But they don't. They understand that it's very, very, late, and even have fun with it.

And amazingly enough, 12 years later, we've seen signs that the game might actually be finished. And you know what? If they release it, and it appears to be a good game, I'll most likely buy it. GRRM could take a lesson from these guys.

On to the piracy thing. Did you know, there are thousands of sites where you can get books to read, free, all over the world? You authors should band together and get those places shut down pronto, I mean, the nerve of some people, reading a book without paying for it. Of course, when you shut down all the public libraries, in a few years you'll likely have no markets at all for your books, but that's ok, because nobody's reading them for free.
 
Skip has two misperceptions about book piracy. First, library sales represent only a small portion of revenues to the author and publisher. Second, borrowing a book from the public library is not equivalent to downloading a book illegally. When you download a book, you have the ability to read it any time you want: you don't have to go back to the library. After downloading a book, you can send digital copies to as many people as you wish, and you can print as many copies as you wish. Neither of those options apply when you borrow a book from the library.

Some authors and publishers (Baen in particular) have decided that downloadable books are good publicity. But, they are selective about which books are downloadable (usually older books or the first book of a series). None of the Baen authors has agreed to release free digital copies of all works because of an expected decline in revenues.
 
I, too, am appalled and dismayed at the low level of civility evinced by many online. There are many issues about which rational minds can and do disagree. In many (perhaps most) cases, these issues will never be resolved to everyone's satisfaction, but the benefit is in the free exchange of ideas rather than in any agreement. Maybe I am a bit too Hegelian in this approach, but I feel that at least the underlying concept is sound.

I will be the first to admit that there are many books that are not to my taste, but disparaging an author's abilities because he or she wrote something that didn't appeal to me ... well, there are words for that, but they don't belong on a public forum. I truly wish that there were an acceptable solution to the problem, but all that I as an individual can do is to model what I feel is acceptable behavior and hope that others will emulate it.

However, you might take solace in remembering that no one ever built a monument to a critic and in the thought that "those who can, do, and those who can't, review".
 
Lee, you are completely in tune with my own recent thoughts. The snip and snark of many who are online has definitely tipped over into outrageous behavior. There are a great many books I don't like at all. I see no point, however, in writing scathing reviews because I understand that I don't like them because I am not the book's intended audience. Sometimes it isn't about me. It would be nice if others realized that.

I've tried hard to stay away from reviews of my books. It never fails that no matter how many fabulous reviews I get, it will be the one that was written to intentionally sting that stays with me.

It further surprises me that other authors feel fine in being overly critical. The writing community is so small, there really is no place for such lack of respect.
 
While certainly a few individuals create or acquire and then upload books for the express reason of "sticking it to the man" (whether "the man" is the author, the publisher or some other authority), this is an extremely small minority. Most who do upload books do it for one out of two reasons: the first, because they want the respect / reputation of releasing things from their communities, and the second because they want others to enjoy the book.

The first group couldn't care less what they are releasing, as long as it garners them the respect of their peers. Changing their behaviour is likely to be expensive.

The second group is the group whose behaviour can be changed somewhat cheaply - whether by appeals to their honour, information about how uploading books causes distress to authors - or other means. They are unlikely, however, to accept direct appeals to authority ("because I say so!") since their intended recipient is either the uninformed reader (who should be introduced to the bright light of author X's books) or the faithful reader who do not possess the means to purchase the books. And yes, this second category of people does exist, does want to read the book, and can not practically buy it, either due to lack of money or lack of access. It's a small group, of course, but it's there - whether its existence legitimises the activity is an opinion. Disregarding them entirely without acknowledging their existence is not a good tactic - disregarding it as a small group that ought to be able to be satisfied through libraries/personal loans of books would probably work.

Unfortunately, a lot of the debates about people downloading stuff they haven't paid for has been corrupted in the public discourse by the tactics used by the people who do not wish the activity to continue, as well as by the actions of the naïve "information wants to be free" crowd. Personally speaking, it would probably be better to have a "thanks for buying this movie!" intro segment rather than the "PIRATES WILL BE STRUNG UP AND SHOT AT DAWN" segment currently used. If nothing else, it does mean that if the segment is stripped out, the experience of the viewer is not improved (currently, the "pirated" version of movies is often "better" in this way than the physical version). This may have lead to a true tragedy of the commons, where people no longer recognize that what they are doing is illegal (and wrong). My cousins, who are in their early 20s, certainly do not even consider sending MP3 songs to one another as a crime, or indeed even something a bit shady.

Books are currently in an interesting position, because until electronic book readers become common (similar to PDAs in availability and price) very few people - relatively speaking - will download books and read them. Reading books on a computer screen is more work and less enjoyable than reading it in a paperback (at least, to me). Do note that this is a temporary phenomenon, though, as with improved and cheaper technology this barrier will also disappear. What remains to be seen is whether people will change, the book industry will change or if it can avoid the fate of the music industry for another reason.

Lastly (and sorry for the wall of text) it is somewhat dishonest to compare the loss of income from some books to the wholesale revocation of all pay for ones work.

There is not yet enough public data points for me to say whether it is an increasing trend, insignificant noise or threat against the system. It probably doesn't help publishers or established authors to increase their profitability - but I am unsure whether it hurts them to such an extent that action needs to be taken. It would certainly be useful for the public discussion if we could access such numbers.

As to rudeness on the 'web, it is an unfortunate reality, and most people are resigned to it. As long as apparent anonymity exists, and as long as an audience is thought to exist, people will be spiteful in vast excess of what they should be (or even what they are in person). There does exist forums where restrictions are applied, however.
 
I think the problem of incivility is attributable largely to the Internet medium of communication, and 3 of its characteristics. First and foremost, it is anonymous for the commenter, allowing people to say whatever they like without fear of repercussion. Most people are far less likely to insult people to their face since there could be consequences.

Secondly, the person whom they are critiquing is relatively anonymous. Plenty of people would probably tone down their criticisms if they could see how their words affected you, or knew that you were really a good guy who just happened to write a book that they didn't like. Unfortunately, they don't know all this and just go from a "this book sucks, ergo this guy sucks" perspective. xkcd.com had a great webcomic about this awhile back where the tagline was "it's easier to be an a**hole to words than it is to people."

Finally, electronic communication is ubiquitous, meaning that anyone from anywhere can post whatever they want without great difficulty. Pre-Internet, how many people would go to the trouble of writing or typing a nasty letter and then mailing it off to the author? Some would, I'm sure, but far fewer than would take the 1 min necessary to write "this sucked" on a comment form.

So, you have anonymity removing the societal guardrails against insults/hurtful speech, and accessibility making it so easy to leave a critical comment. As some commenters above me have mentioned, it will be interesting to see if any sort of movement organizes to render internet discussions more civilized.
 
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